IT Support Essentials
Acquire solid foundations in Professional IT Support
Course Description
The Cisco IT Support Essentials course provides an excellent introduction to the world of professional IT support. Students learn, through theoretical explanations and real‑world examples, how computers work and deepen their understanding of their main components. Participants explore numerous topics, including procedures for troubleshooting hardware and software issues, the management of peripherals, the Windows, macOS, and Linux operating systems, and mobile devices.
The IT Support Essentials course allows participants to:
- develop greater autonomy and confidence in handling technical hardware and software issues
- apply professional communication and user‑support skills
- acquire effective problem‑solving methodologies in real‑world contexts
The IT Support Essentials curriculum is designed for students interested in pursuing a career in the IT field and offers a comprehensive overview of technical support activities—from the basics of how computers work to problem management, up to the interpersonal skills needed to operate in professional environments.
Program of Study
Introduction to Professional IT Support
- role of the help desk and functions of technical support
- effective communication with users
- management of requests and operational priorities
Structured Troubleshooting
- problem‑solving process
- identifying tools for troubleshooting
- common issues
Operating Systems
- protection and maintenance of Windows
- troubleshooting Linux and macOS
- user and system resource management
- software diagnostics and troubleshooting
Mobile Devices
- configuration and support for Android and iOS
- application and update management
- mobile device security
Networking and Connectivity
- networking fundamentals
- peripheral connectivity
- device integration and configuration
Cybersecurity
- common threats and vulnerabilities
- system and data protection
Remote Support
- remote assistance tools
- commands for troubleshooting issues
Professional Skills and Customer Support
- managing interactions with users
- technical communication for non‑expert audiences
- professional behavior and problem‑solving
Basic Hardware Suppor
- computer components and peripherals
- installation and replacement of hardware upgrades
- preventive maintenance and operational safety
Duration and Structure
The course includes: Live Instructor Led (40 hours in presence or remote) + e-learning (about 40 hours to acess course material, take intermediate test and other exercises) .
By the end of the course, students will be able to complete the following objectives:
Certification details
At the end of the course, participants receive the Certificate of Course Completion – IT Support Essentials Software – issued by the Cisco Networking Academy, valid and recognized worldwide.
The course also prepares learners for the Cisco Certified Support Technician (CCST) IT Support certification exams.
Teachers and rooms
We care about instructors!
Europa Networking is an Instructor Training Center.
Our training programs for Instructors:
Our instructors trainings include live presentations, remote access to our Cisco labs and
a dedicated team to assist Instructors in all their needs.
CCAI - Cisco Certified Academy Instructor: CCNP, CCNA and It Essentials
Special trainig for Instructors of the Cisco Netwoking Academy Program for getting qualified to teach CCNP, CCNA and IT Essentials courses.
Our instructors are Network Engineers, Cisco certified and CCAI (Cisco Certified Academy Instructor) with trained methodological and teaching abilities.
Languages : our instructors are able to teach in English, Italian, Spanish and Portuguese.
About Europa Netwoking's Instructors: Our Instructors are certified technicians working in the networking field, actually are some of our students who decide to share with other people their knowledge. Each teacher is then completely aware of the study path to reach a specific certification and remembers very well which are the difficulties and can take advantage of his own experience as students, and professional, to accomodate students during their course.
Our team will gladly provide any further information you may require.
Calendar
Calendar courses
| BEGINNING | END | DAYS | DAYS | SCHEDULE | NOTE |
| It Essentials | 01\20\2026 | 03\05\2026 | Tuesday and Thursday | 9.30-12.30 | In Progress |
| It Essentials | 03\31\26 | 05\28\26 | Tuesday and Thursday | 9.30-12.30 | Open Admissions |
Course Conditions and Fees
All the tests and the materials (curriculum on line) used in the course are in English.
The lessons for this course may be taught only in Italian
FEES: 1.000 € + VAT
Our prices are in Euros and don’t include VAT/tax.
Our fees include in presence lessons (live presentations, exercises and troubleshooting in our real equipments lab) and Certificate of course completion. Transport, accommodation, meals and other supplementary expenses are not included in the training fees.
Admission requirements:
The admissions will be confirmed by email.
Our team will gladly provide any further information you may require.