CCNP Service Provider Operations - MSPQS

Maintaining Cisco Service Provider Quality of Service (MSPQS)

CCNP Service Provider Operations - MSPQS

Course Description

The Maintaining Cisco Service Provider Quality of Service (MSPQS) course is a three-day instructor-led training (ILT) course, intended to help prepare you to pass the Cisco CCNP® Service Provider Operations (CCNP SP Operations) certification exams. This course and certification will also prepare and validate your proficiency in maintaining quality of service (QoS) implementations in the service provider next-generation networking (NGN) network.
This course is designed to provide learners with the knowledge needed to implement, monitor, and troubleshoot QoS policies in the service provider network core and at the edge using Cisco IOS or Cisco IOS XR Software.

Course Objectives

Upon completing this course, you will be able to:

  • Identify the typical QoS requirements in service provider networks, list the solutions, and describe the change, performance, and fault management procedures for QoS 
  • Perform changes in the configuration of QoS based on designs and implementation templates, as well as ITIL®-based change management processes and procedures 
  • Gather and interpret performance statistics for QoS mechanisms using various tools such as show commands and SNMP-based monitoring tools, and propose changes and improvements that are based on the acquired information 
  • Perform fault management for QoS mechanisms using various tools, such as show commands and SNMP-based monitoring tools

Program of Study

Module 1: Service Provider QoS Operation Processes:

  • Introducing Service Provider QoS
  • Using Service Provider QoS Operation Processes Based on ITIL

Module 2: Change Management for QoS:

  • Implementing QoS Mechanisms in Service Provider Networks
  • Adding Core and Edge Routers or Core and Edge Links and Implementing QoS
  • Lab 2-1 Debrief

Module 3: Performance Management for QoS:

  • Monitoring QoS Performance in the Core and at the Edge
  • Lab 3-1 Debrief

Module 4: Fault Management for QoS:

  • Troubleshooting QoS at the Edge and in the Core
  • Lab 4-1 Debrief

Course Conditions and Fees


  • The knowledge and skills you must have before attending this course are as follows:
  • Describe service provider operations, functions, models, and processes 
  • Demonstrate Cisco IP NGN Operations Associate-level knowledge Execute basic Cisco IOS and Cisco IOS XR configuration and monitoring commands 
  • Demonstrate service provider change management procedures 
  • Demonstrate service provider configuration management procedures 
  • Demonstrate Cisco IP NGN troubleshooting skills within a service provider core network 
  • Appraise and optimize performance in the service provider Cisco IP NGN core and aggregation network components

The following training is recommended in preparing for this course:

  • Supporting Cisco Services Provider IP NGN Operations (SSPO) 
  • Operational Foundations for Cisco Service Provider Core Networks (OFCN)

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