CCNP Collaboration - CTCOLLAB

Troubleshooting Cisco IP Telephony and Video (v1.0)

CCNP Collaboration - CTCOLLAB
Level: Duration: 40 ore Certification: CCNP - CTCOLLAB Sign Up Back to list of courses CCNP

Course Description

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Prerequisites:
The knowledge and skills that a learner must have before attending this course are as follows: 

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment

Course Objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions.
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown. 
  • Solve the common issues of an SAF-enabled network and CCD.

Program of Study

  • Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
  • Module 2: Cisco Unified Communications Manager Troubleshooting
  • Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
  • Module 4: Call Setup Issues
  • Module 5: ILS and GDPR Issues
  • Module 6: Cisco Unified Communications Manager Mobility Features
  • Module 7: Cisco TelePresence Management Suite Issues
  • Module 8: Voice Quality and Media Resources Issues

Calendar

Course Beginning End Note
CTCOLLAB - - Customized Dates

Course Conditions and Fees

Our prices are in Euros and don’t include VAT/tax.

Fees include:  Live instructors’ presentations at our facilities, course material ( Cisco official Kits) and CLP Certificate of course completion. 

Transport, accommodation, meals and other supplementary expenses are not included in the training fees.

​The admissions will be confirmed by email.

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