CCNA Service Provider - SSPO

Supporting Cisco Services Provider IP NGN Operations (SSPO)

CCNA Service Provider - SSPO
Level: Duration: 40 ore Certification: CCNA SP SSPO Sign Up Back to list of courses CCNA

Course Description

The Supporting Cisco® Service Provider IP NGN Operations (SSPO) Version 1.0 course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course is also intended to help prepare students for the CCNA: SP Operations certification exam. Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.

Course Objectives

Upon completion of this course, you should be able to meet these overall objectives:

  • Describe service provider NGN technology trends and their effect on operational environments
  • Describe the various NMS tools available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Describe the configuration management process
  • Demonstrate change management procedures
  • Identify performance management procedures

Program of Study

  • Module 1: Introduction to the Service Provider NGN and the Operations Environment
  • Module 2: NMS Tools and Protocols
  • Module 3: Incident Management
  • Module 4: Fault Management
  • Module 5: Configuration Management
  • Module 6: Change Management
  • Module 7: Performance Management

Duration and Structure

Expected Duration

40 hours.

Lessons comprise both theory and practical aspects and include:

• Live instructors’ presentations at our facilities or based on BDL (Blended Distance Learning)
• Exercises and e-learning at networking academy web site
• Hands-on experience: exercises, case studies and troubleshooting on our lab equipments


Course location

  • Milano: Viale Monza, 7 - Piazzale Loreto
  • Bergamo: Via Zelasco, 1 - Piazza della Libertà
CCNA Service Provider (SSPO) 10/02/2017 10/06/2017 € 2.400,00 + Iva o 30 CLC Open Admissions

Course Conditions and Fees


The recommended knowledge and skills that a learner should have for the best learning outcome include: 
- IP networking fundamentals; those topics supported by the ICND1 course 
- Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations 
- Troubleshooting methodology knowledge or experience as applied to IP network environments 
- UNIX and/or Linux operating system experience or general familiarity

Our prices are in Euros and don’t include VAT/tax.

Fees include:  Live instructors’ presentations at our facilities, course material ( Cisco official Kits) and CLP Certificate of course completion. 

Transport, accommodation, meals and other supplementary expenses are not included in the training fees.

​The admissions will be confirmed by email.

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